Medi Spa Policies

Cancellation policy

Your appointment is exclusively reserved for you. We understand that life can sometimes force plans to change, all we ask is that you can’t make your appointment you give us 24 hours notice. This will also allow someone who is waiting for an appointment a chance to take that spot. Should you fail to provide sufficient notice there will be a charge of $50.00+gst.

Late Arrival

Should you arrive late to your appointment, it is up to the discretion of the provider whether the appointment needs to be rescheduled. Our scheduled treatment times allow us to provide you the best care, and we do not want to compromise or rush that appointment. Should you arrive more than 15 minutes late without notifying us, it will be considered a missed appointment and there will be a charge of $50.00+gst.

Treatment expiration

All service packages and pre-paid treatments must be used within 12 months of purchase or they will expire with no refunds on remaining treatments.

Return policy

No refunds are made for products, service packages, pre-paid treatment packages, or services already rendered as you have paid for the treatment and not for the result (see treatment outcomes).

Treatment outcomes

New Radiance Medi Spa will always be honest in our dealings with you and are dedicated to providing the best we can. Medical Cosmetic services are not an exact science and outcomes cannot be guaranteed. We will always strive to provide the safest and the most exceptional care we can.

$249 ANNUAL MEMBERSHIP
• FREE BelaMD 5-in-1 Facial (value $225)
(can be exchanged for a treatment of equal or lesser value)
• 10% Member discount on regular priced products and treatments all year
(includes injectable fillers and neuromodulators)
• $500 EMS coupon (can be used on packages or single treatments)
• NEW: Exclusive members only promo – first week of every month!
• AUGUST PROMO: LHR 5 for $500 – any area