Terms and Conditions

Revision Date: 2022/01

RETURN POLICY

Patients who wish to return a product which has been purchased directly from an New Radiance Medi Spa skin care professional in-clinic, or has been purchased online through the e-commerce portal may do so in the following manner:

DEFECTIVE PRODUCT, LEAKING PACKAGING, EXPIRED PRODUCT

If the product was purchased was purchased from a clinic, the patient will be required to return the product to the clinic. If it was purchased online through the New Radiance e-commerce portal the patient should email info@newradiance.ca within 30 days of the date of purchase with details of the product name and size, proof of purchase, and the issue they are experiencing. New Radiance will forward to the patient a form that will need to be completed together with instructions as to how to return the product. Once the product is received by New Radiance, a replacement product will be shipped to the patient at New Radiance’s expense.

In all cases New Radiance will provide a direct exchange or issue a credit that may be used against future purchases. No refunds will be issued.

ADVERSE REACTION TO PRODUCT

Patient must visit their skin care professional so that they may analyse the reaction, provide treatment, and discuss directions for use. It will be left to the discretion of the skin care professional if a refund or exchange is warranted.

ORDER ENTRY ERROR

If the wrong product or wrong product quantity was ordered in error through the New Radiance e-commerce portal, a patient may return the product(s) to New Radiance within 30 days of purchase. The patient should email info@newradiance.ca for further instructions. The patient is responsible for shipping, at patient’s expense, the incorrectly ordered product(s) back to New Radiance head office. Once the return is received and processed, the correct product(s) will be shipped. In the case of returning excess quantities, or if the returned product is priced higher than the correct product, a credit will be issued that may be used against future purchases.